Question 1

Do your stones have inclusions?

Accepted Answer

All natural stones have some inclusions as they are not created in a lab, more info can be found in the product information on the product description page. 
Please see the table below for help understanding stone grading.

Stone Grading
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Question 2

How do I care for my jewellery?

Accepted Answer

- Please remove jewellery during strenuous activities such as working 
  out, playing sport or lifting heavy items.
- Please never wear your jewellery in a pool or spa or around any harsh 
  cleaning chemicals.
- Clean your jewellery regularly – at home and professionally, 
  recommended once a month. This will rid any build-up of dirt or oil that 
  may block or dull the lights interactions with the stone.
- Polish your jewellery on a semi regular basis, every 3 – 5 years, to avoid 
  over polishing that
  can result in wearing the gold metal down.
- We also recommend routinely getting the rings prongs and setting 
  checked, annually.
- While our sapphires and diamonds are of the hardest natural stones, 
  remember they are still
  precious and require care to maintain brilliance and sparkle.

Question 3

How do I properly clean my jewellery?

Accepted Answer

1. Place item into a bowl of lukewarm water.
2. Add a few drops of gentle dishwashing soap.
3. Let it sit for a few minutes or even overnight.
4. Then gently scrub the stone and setting basket with a soft bristled 
     toothbrush.
5. Rinse and pat or blow dry.
6. Always cover your drain!

Question 4

How long do I have to return an item?

Accepted Answer

We offer a 14-day grace period for returns of items that full under our wear and tear policy or as per approval by customer service.

Question 5

What if I change my mind?

Accepted Answer

Unfortunately, we cannot offer a return for a change of mind.

Question 6

Are your rings available in other metals? I.e. white gold/ platinum, rose gold.

Accepted Answer

For our first collection 'femme' - each of these rings have specifically paired with 18k yellow gold. We will offer alternative metal options with future collections, for further enquiries please message our team at info@otherhalfjewellers.com.au.

Question 7

Do you have any other sapphire colours?

Accepted Answer

Our first drop is exclusively pink, however, for future drops we will have an array of different sapphire colours, ranging from our original pink to green, teal, blue, yellow, orange and everything in between.

Question 8

Do you ship outside Australia?

Accepted Answer

Currently we offer nationwide shipping in Australia and are looking to expand to global shipping in the future.

Question 9

Do you offer insured shipping?

Accepted Answer

Yes! Shipping insurance is included with all orders.

Question 10

Are your sapphires natural?

Accepted Answer

Yes! All our pink sapphires are natural certified Madagascan sapphires, ethically mined and sourced.

Question 11

How do I determine my ring size?

Accepted Answer

All our rings come in an average size that can be easily resized by any jeweller. You can find your ring size by looking up a ring measurement and size chart, wrapping a piece of string loosely around your finger and then measuring the strings length.

Question 12

Do you do custom designs?

Accepted Answer

Custom designs are determined by our team, for further information please email our team at info@otherhalfjewellers.com.au.

Question 13

Do you have wedding bands?

Accepted Answer

Our first collection is exclusively dress and engagement rings however, we are looking to expand our range to include wedding bands in the future. If you have any queries, please contact our team.

Question 14

Can I view the ring in person?

Accepted Answer

Other Half is exclusively online; however, we can offer additional videos.

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